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The Client needed to streamline its customer care and sales processes for digital products and plugins for 3DSystems printers by means of a customer portal integrated with its SalesForce CRM software. 

scope-of-work.json

- Design a personalized Customer Portal
- Integrate the platform with CRM and plug-ins

solution.json

We used our expertise in Drupal to create a flexible platform through which to channel all customer support requests for customized plugins and handle sales.

The portal is integrated with the Company's CRM software and is open to new add ons and further integrations.

activities.json

- Needs assessment and design of the customized multifunction Customer Portal
- Documentation, SRS, Flowcharts and UI / UX prototype
- Customer Portal development in Drupal integrated with SalesForce
- Development of customized add ons to automatically manage online the delivery, testing and approval of plug-ins for 3DSystems printers
- Advice and support on the application and server infrastructure

Technology

The company invented the world's first commercial 3D printer and has been leading additive manufacturing innovation ever since.

3D Systems

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The Client relied on LOOOL to create its new brand identity and communication assets.

The customized website offers users the possibility to personalize and buy the products online.

- Design the company brand identity
- Develop a strategic storytelling for brand positioning
- Create sales assets
- Develop a customized dynamic website that enables customers to configure and buy made-to-measure products online

We analyzed the market and competition to best position the company in terms of target and visual identity.

We chose Wordpress and Woocommerce to build the website, to give the client an Open Source and scalable solution for future expansion.

- Brand identity design and development
- Multilanguage content creation
- Brochure graphic design
- Customized UI/UX responsive website layout and prototype design
- Customized website development using Wordpress
- Design of online shop using a Woocommerce plug-in to configure products

A startup Italian company voted to designing and delivering state-of-the-art cycling training experiences through advanced technology and engineering, coupled with a passion for sports.

Stepgear

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Pinacoteca Agnelli entrusted LOOOL with the creation of the new content for the new Casa 500 museum audioguide because of our lean organization and expertise in creating consumer digital tools.

- Grow visitor attraction and traffic
- Build a stronger relationship with visitors with engaging content
- Create a connection with younger generations
- Monitor visitor satisfaction to fine-tune offer

Because the exhibition is rich in visual content, we designed a "moving experience" across stops, each layered with content that strikes an emotional chord with many generations of users who across the years found autonomy and self-expression through automobility.

Visitors drive shotgun with Fiat 500 acting as digital companion in a voyage of (self) discovery across sixty years of history, design, art and culture.

- Survey of the exhibition space to identify the stop list and design the user journey
- Interview with the curator to identify relevant content to enhance the visiting experience
- Multi-language script writing, voice recording and sound design
- Image selection for the guide

Arts & culture

Designed in 2002 by Renzo Piano, it preserves the 25 extraordinary masterpieces collected by Giovanni Agnelli and Marella Caracciolo and donated to the Pinacoteca.

Why LOOOL?

Scope Of Work

Solution

Activities